Comments on: Dell’s response to Robert Scoble’s response to Apple http://commons.iabc.com/branding/2007/01/05/dells-response-to-robert-scobles-response-to-apple/ A Blog Community for Business Communicators Thu, 20 Nov 2008 23:36:29 +0000 http://wordpress.org/?v=2.5.1 By: JohnP@Dell http://commons.iabc.com/branding/2007/01/05/dells-response-to-robert-scobles-response-to-apple/#comment-7678 JohnP@Dell Mon, 08 Jan 2007 16:54:39 +0000 http://commons.iabc.com/branding/2007/01/05/dells-response-to-robert-scobles-response-to-apple/#comment-7678 Response to Sam and "One hopes Dell has its PR folks working the traditional channels, too, though…." That would be an affirmative! Response to Sam and “One hopes Dell has its PR folks working the traditional channels, too, though….”

That would be an affirmative!

]]> By: Sam Smith http://commons.iabc.com/branding/2007/01/05/dells-response-to-robert-scobles-response-to-apple/#comment-7622 Sam Smith Sat, 06 Jan 2007 15:39:45 +0000 http://commons.iabc.com/branding/2007/01/05/dells-response-to-robert-scobles-response-to-apple/#comment-7622 I guess I'm sympathetic to Scoble's position. He's absolutely right about the fetishization of Apple - it's a wonderful enterprise in many ways, but this isn't the only example of customer service out there. I went round and round not long back about an iTunes "update" that caused my music to skip (badly). There was a fix, but not one that you could find easily, and not one that all of their own people seemed to know about. But hey, this isn't an Apple bitch session. As for the reax to Scoble, I think it's more than fine to rant or praise at will, so long as you have a sense of proportion. You run into problems when you treat the exception as the rule (and vice versa) and begin to use your forum in a way that's irresponsible. His obligations there aren't quite the same as mine might be here, though. One hopes Dell has its PR folks working the traditional channels, too, though.... I guess I’m sympathetic to Scoble’s position. He’s absolutely right about the fetishization of Apple - it’s a wonderful enterprise in many ways, but this isn’t the only example of customer service out there. I went round and round not long back about an iTunes “update” that caused my music to skip (badly). There was a fix, but not one that you could find easily, and not one that all of their own people seemed to know about.

But hey, this isn’t an Apple bitch session. As for the reax to Scoble, I think it’s more than fine to rant or praise at will, so long as you have a sense of proportion. You run into problems when you treat the exception as the rule (and vice versa) and begin to use your forum in a way that’s irresponsible. His obligations there aren’t quite the same as mine might be here, though.

One hopes Dell has its PR folks working the traditional channels, too, though….

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