IABC Branding & Marketing Commons

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Archive for the 'marcom' Category


New Saturn campaign: a victim of old thinking?

1st June 2007 by Sam Smith

Saturn is set to launch an interesting new promotion this Summer.

Saturn to Park Competition On Dealership Lots
by Karl Greenberg
Friday, Jun 1, 2007 5:01 AM ET

SATURN MAY BE ROLLING OUT a fresh line-up of vehicles this year, but consumers visiting Saturn dealers this summer will be surprised by the pair of cars parked next to Saturn’s Aura sedan: Toyota’s Camry and Honda’s Accord.

The effort, a retail version of the overtly competitive “Ford Challenge” campaign by its cross-town rival, lets consumers shopping Saturn’s Aura test-drive the Camry and Accord, as well, when they visit Saturn. (More at Black Dog…)

Posted in Honda, Saturn, Toyota, advertising, branding, business, events, innovation, marcom, marketing, mobility | Comments Off

Gronstedt Group “fika” offers a chance to explore Second Life

29th May 2007 by Sam Smith

If you haven’t started investigating Second Life yet, you might want to look into it. The sheer neatness of the environment notwithstanding, it’s starting to emerge as a viable business platform and it looks like the tipping point may be just around the corner (full Voice Over Internet Protocol integration is set to roll out in the coming weeks, and the guess here is that VOIP is going to blow the lid off the joint). Lots of companies and entrepreneurs are already using the 3D virtual environment for commerce (using it to buy and sell in-world goods and services and developing storefronts that allow you to buy “First Life” goods and services, as well).

In addition, 2L is gaining traction as an internal comm app and shows tremendous potential as a corporate training platform. One firm that’s early-in on the training front is e-learning and consulting shop Gronstedt Group. (More.)

Posted in Dell, Gronstedt Group, IBM, Intel, Linden Lab, Second Life, Sun Microsystems, branding, e-learning, innovation, marcom, marketing, training | Comments Off

Customer service: the “desk jockey” past vs. the “service ranger” future

21st May 2007 by Sam Smith

I’m reading Ben McConnell and Jackie Huba’s Citizen Marketers on a friend’s recommendation. A lot of folks in his agency are starting to tweak on social media and this highly regarded (and extremely readable) examination of viral and customer-generated marketing activity is guiding a good bit of their thinking and questioning. Good on ‘em - a lot more companies need to be exploring these issues, as well.

My only complaint so far really isn’t about the book, which is a very worthwhile read, so much as it is a general idea that all this online activity, and corresponding company attention to it, is a very new thing. To some extent this is true, of course - as I note above, it’s not like engaging the blogosphere and the “citizen marketer” is something that a lot of companies are doing, and even fewer are doing it effectively. I guess I’m frustrated because I’ve been carping on this for years and haven’t seen the kinds of uptake and results that I know are possible.

Here’s an example. (More…)

Posted in Dell, Internet, Online PR, US West, blogging, business blog, citizen marketers, customer service, innovation, marcom, marketing, public relations | Comments Off

 

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